Creating a new Queue and Site

I inherited an RT system, and now I have the good challenge of creating a
new queue and a corresponding site for it. All this has to be done on the
existing server, which is hosting our helpdesk ticketing system and url.

I tried looking at the exiting config, and also have looked around at the RT
wiki, but it looks like there are many ways of configuring RT. In any case,
this is what I have done so far:

I have created the queue using GUI.

Now I need help with the following:

  1. Create a URL for this new queue http://facilities.domain.com
  2. When some one sends a request to the newly created queue, I would like
    it to reply and not the existing helpdesk scrips and template.
  3. I would like to new queue to reside on the same server, but it will be
    awesome it can be transparent to the end user.

I am thinking this should be possible, but I just cannot get it to work.

Your help will extremely appreciated.

Thanks,

Alberto

Alberto:

Based on your questions and requirements below, I would suggest you set up a new RT instance altogether.
Read a bit more about request tracker. You cannot have a url for each queue, you are able to assign an email address for it (if this is what you want), but the GUI/URL is the same for all queues.

Regards;
RoyFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Alberto Vazquez
Sent: 23 February 2011 23:36
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Creating a new Queue and Site

I inherited an RT system, and now I have the good challenge of creating a new queue and a corresponding site for it. All this has to be done on the existing server, which is hosting our helpdesk ticketing system and url.

I tried looking at the exiting config, and also have looked around at the RT wiki, but it looks like there are many ways of configuring RT. In any case, this is what I have done so far:

I have created the queue using GUI.

Now I need help with the following:

  1. Create a URL for this new queue http://facilities.domain.comhttp://facilities.domain.com/
  2. When some one sends a request to the newly created queue, I would like it to reply and not the existing helpdesk scrips and template.
  3. I would like to new queue to reside on the same server, but it will be awesome it can be transparent to the end user.

I am thinking this should be possible, but I just cannot get it to work.

Your help will extremely appreciated.

Thanks,

Alberto