I’m having trouble getting a new condition I created to work and I’m hoping someone can point me in the right direct. I’m trying to create condition like the On Resolve condition but with new status in a new lifecycle that I created. From what I read here, Customizing/Scrip conditions and action - RT 5.0.2 Documentation - Best Practical it sounds like all I need to do is put the name of the status I’m going to in the Parameters to Pass field. Originally the status had spaces but I’ve since taken them out and still not having any luck. Tried deleting the one I created and doing the copy condition using On Resolve condition and that didn’t seem to help either.
Does anyone have any ideas I can try? We are running 5.0.2.
Thanks in advance.