Created new user, cannot create ticket or see queue

Hi,

I have a fresh installation of RT 2.0.11. Everything works fine under
user root. Created a new user called Eric. When logged in, Eric cannot see
any queue.(Default “general” and newly created ones.) And when I try to
create a ticket I get this error, “RT Error Queue could not be loaded.”

Checked rt logs:

WebRT: Queue not found ()

and

WebRT: No ticket specified ()

Any ideas?

Thanks in advance,

Eric

“Eric Fei” ericfei@intervideo.com writes:

Any ideas?

Have you set the ACLs so that your user actually has permissions to do
this?
/Ian D
ian@assv.net

That was it. Thanks!

Eric

[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Ian DSent: Monday, March 04, 2002 11:35 PM
To: Eric Fei
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] created new user, cannot create ticket or see
queue

“Eric Fei” ericfei@intervideo.com writes:

Any ideas?

Have you set the ACLs so that your user actually has permissions to do
this?
/Ian D
ian@assv.net

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