Hi,
I found this on the wiki, but I’m not sure on I how I should integrate
this in my RT setup. We are using RT 3.4, any hints?
http://wiki.bestpractical.com/index.cgi?CreateChildTicket
regards,
Robin
Hi,
I found this on the wiki, but I’m not sure on I how I should integrate
this in my RT setup. We are using RT 3.4, any hints?
http://wiki.bestpractical.com/index.cgi?CreateChildTicket
regards,
Robin
Has anyone implemented this successfully?
Keep up with my goings on at http://theillien.blogspot.com
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?
Kenn
LBNLOn 3/6/2008 2:54 PM, Mathew wrote:
Has anyone implemented this successfully?
I’m referring to the the code provided on the wiki which implements a button that allows the automatic creation of child tickets when creating a ticket. Not the built-in version which relies on manual creation of links.
Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?Kenn
LBNL
Has anyone implemented this successfully?
Keep up with my goings on at http://theillien.blogspot.com
Mathew,
Sorry. Your question wasn't that specific.
Kenn
LBNLOn 3/7/2008 9:36 AM, Mathew wrote:
I’m referring to the the code provided on the wiki which implements a
button that allows the automatic creation of child tickets when creating
a ticket. Not the built-in version which relies on manual creation of
links.Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use
it. It works fine. I have several queries that provide a list of
tickets, the queues they are in, their status, some CF info, and any
dependancies whether they are Parent/Child, DependsOn/DependedOnBy.
What kind of difficulty are you having?Kenn
LBNLOn 3/6/2008 2:54 PM, Mathew wrote:
Has anyone implemented this successfully?
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised :)From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicket
I’m referring to the the code provided on the wiki which implements a
button that allows the automatic creation of child tickets when creating
a ticket. Not the built-in version which relies on manual creation of
links.
Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use
it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any
dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?Kenn
LBNL
Has anyone implemented this successfully?
Keep up with my goings on at http://theillien.blogspot.com
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Which RT version are you using. I tried it on 3.6.6 and it didn’t want to work. Where is the button supposed to be?
Helmuth Ramirez wrote:
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicketI’m referring to the the code provided on the wiki which implements a
button that allows the automatic creation of child tickets when creating
a ticket. Not the built-in version which relies on manual creation of
links.Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use
it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any
dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?Kenn
LBNL
Has anyone implemented this successfully?
Keep up with my goings on at http://theillien.blogspot.com
We’re running 3.6.3, it shows up on under the Links section. I am attaching a screenshot.From: Mathew [mailto:mathew.snyder@gmail.com]
Sent: Friday, March 07, 2008 5:00 PM
To: Helmuth Ramirez
Cc: Kenneth Crocker; RT Users
Subject: Re: [rt-users] CreateChildTicket
Which RT version are you using. I tried it on 3.6.6 and it didn’t want to work. Where is the button supposed to be?
Helmuth Ramirez wrote:
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicketI’m referring to the the code provided on the wiki which implements a
button that allows the automatic creation of child tickets when creating
a ticket. Not the built-in version which relies on manual creation of
links.Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use
it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any
dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?Kenn
LBNL
Has anyone implemented this successfully?
Keep up with my goings on at http://theillien.blogspot.com
Is this right?
Put into /usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransaction
Should that be /usr/local/rt3/local/share/request…?
Helmuth Ramirez wrote:
We’re running 3.6.3, it shows up on under the Links section. I am attaching a screenshot.
-----Original Message-----
From: Mathew [mailto:mathew.snyder@gmail.com]
Sent: Friday, March 07, 2008 5:00 PM
To: Helmuth Ramirez
Cc: Kenneth Crocker; RT Users
Subject: Re: [rt-users] CreateChildTicketWhich RT version are you using. I tried it on 3.6.6 and it didn’t want to work. Where is the button supposed to be?
Helmuth Ramirez wrote:
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicketI’m referring to the the code provided on the wiki which implements a
button that allows the automatic creation of child tickets when creating
a ticket. Not the built-in version which relies on manual creation of
links.Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use
it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any
dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?Kenn
LBNL
Has anyone implemented this successfully?
Keep up with my goings on at http://theillien.blogspot.com
I don’t know what I’m doing wrong but the instructions I’m following don’t want to work for me.
Helmuth Ramirez wrote:
We’re running 3.6.3, it shows up on under the Links section. I am attaching a screenshot.
-----Original Message-----
From: Mathew [mailto:mathew.snyder@gmail.com]
Sent: Friday, March 07, 2008 5:00 PM
To: Helmuth Ramirez
Cc: Kenneth Crocker; RT Users
Subject: Re: [rt-users] CreateChildTicketWhich RT version are you using. I tried it on 3.6.6 and it didn’t want to work. Where is the button supposed to be?
Helmuth Ramirez wrote:
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicketI’m referring to the the code provided on the wiki which implements a
button that allows the automatic creation of child tickets when creating
a ticket. Not the built-in version which relies on manual creation of
links.Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use
it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any
dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?Kenn
LBNL
Has anyone implemented this successfully?
Keep up with my goings on at http://theillien.blogspot.com
At Friday 3/7/2008 06:38 PM, Mathew wrote:
Is this right?
Put into
/usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransactionShould that be /usr/local/rt3/local/share/request…?
Mathew,
Whatever your RT home directory is, your callback should go under
$RTHOME/local/html/Callbacks/xxxxxx/Ticket/Elements/ShowTransaction
where xxxxxx is any string you choose. Look at
CleanlyCustomizeRT - Request Tracker Wiki for more
details on callbacks.
See
Hi Matt,
Sorry about the delayed response. Here is I put mine, please note, I am far from being a Linux admin, or Perl programmer, so if this is ‘dirty’ my apologies in advance
/opt/rt3/local/html/Callbacks/child/Elements/ShowLinks
If I remember correctly, the ‘child’ folder I created myself to help me remember what it was.
Hope that helps some.From: Mathew [mailto:mathew.snyder@gmail.com]
Sent: Friday, March 07, 2008 5:53 PM
To: Helmuth Ramirez
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicket
I don’t know what I’m doing wrong but the instructions I’m following don’t want to work for me.
Helmuth Ramirez wrote:
We’re running 3.6.3, it shows up on under the Links section. I am attaching a screenshot.
-----Original Message-----
From: Mathew [mailto:mathew.snyder@gmail.com]
Sent: Friday, March 07, 2008 5:00 PM
To: Helmuth Ramirez
Cc: Kenneth Crocker; RT Users
Subject: Re: [rt-users] CreateChildTicketWhich RT version are you using. I tried it on 3.6.6 and it didn’t want to work. Where is the button supposed to be?
Helmuth Ramirez wrote:
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicketI’m referring to the the code provided on the wiki which implements a
button that allows the automatic creation of child tickets when creating
a ticket. Not the built-in version which relies on manual creation of
links.Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use
it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any
dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?Kenn
LBNL
Has anyone implemented this successfully?
Keep up with my goings on at http://theillien.blogspot.com
Thanks to both you and Stephen. I didn’t think the path listed on the
wiki page made much sense.
Mathew
Helmuth Ramirez wrote:
Hi Matt,
Sorry about the delayed response. Here is I put mine, please note, I am far from being a Linux admin, or Perl programmer, so if this is ‘dirty’ my apologies in advance/opt/rt3/local/html/Callbacks/child/Elements/ShowLinks
If I remember correctly, the ‘child’ folder I created myself to help me remember what it was.
Hope that helps some.
-----Original Message-----
From: Mathew [mailto:mathew.snyder@gmail.com]
Sent: Friday, March 07, 2008 5:53 PM
To: Helmuth Ramirez
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicketI don’t know what I’m doing wrong but the instructions I’m following don’t want to work for me.
Helmuth Ramirez wrote:
We’re running 3.6.3, it shows up on under the Links section. I am attaching a screenshot.
-----Original Message-----
From: Mathew [mailto:mathew.snyder@gmail.com]
Sent: Friday, March 07, 2008 5:00 PM
To: Helmuth Ramirez
Cc: Kenneth Crocker; RT Users
Subject: Re: [rt-users] CreateChildTicketWhich RT version are you using. I tried it on 3.6.6 and it didn’t want to work. Where is the button supposed to be?
Helmuth Ramirez wrote:
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicketI’m referring to the the code provided on the wiki which implements a
button that allows the automatic creation of child tickets when creating
a ticket. Not the built-in version which relies on manual creation of
links.Mathew
Kenneth Crocker wrote:
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use
it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any
dependancies
whether they are Parent/Child, DependsOn/DependedOnBy. What kind of
difficulty are you having?Kenn
LBNL
Has anyone implemented this successfully?
Keep up with me and what I’m up to: http://theillien.blogspot.com
Ugh…I’m still doing something wrong.
I’ve created
/usr/local/rt3/local/html/Callbacks/CreateChild/Ticket/Elements/ShowTransaction/.
I then created a file called Default under ShowTransaction and placed
within it the code on the wiki and verified that the full path is
readable. I’m still not getting the button under the Links widget though.
Mathew
Stephen Turner wrote:
At Friday 3/7/2008 06:38 PM, Mathew wrote:
Is this right?
Put into
/usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransactionShould that be /usr/local/rt3/local/share/request…?
Mathew,
Whatever your RT home directory is, your callback should go under
$RTHOME/local/html/Callbacks/xxxxxx/Ticket/Elements/ShowTransactionwhere xxxxxx is any string you choose. Look at
CleanlyCustomizeRT - Request Tracker Wiki for more details
on callbacks.See
Keep up with me and what I’m up to: http://theillien.blogspot.com
That is, IIRC, the paths used on debian systems.
Mathew wrote:
Hi all,
Our need is to create a ticket automatically when you click on a button on
RT. I found in the wiki CreateChildTicket, my question is: Can we transmit
the values of Custom Fields of a ticket in the child relies on this feature?
and how can we do this?
thank you,