Hello,
I’d like my support guys to be able to handle incoming phone calls, as
well as incoming emails. RT works really well for incoming emails, but
it’s harder to set up a ticket with the right parameters when it’s
started from a phone call.
I’d like Support to be able to be able to either locate, or create a
new user when creating a ticket from a phone call, and have this user
assigned as a requestor. – It saves having duplicate “phone”,
“email”, “address” custom fields assigned to each ticket, which is
what I’m having to do otherwise.
Is there a way to do this? Maybe a plugin?
Thanks,
Simon
Simon Detheridge
CTO, Widgit Software
26 Queen Street, Cubbington. CV32 7NA
Tel: +44 (0)1926 883488
Fax: +44 (0)1926 885293
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