Create tickets with a body template?

Does anyone have a suggestion on creating a template for ticket creation
that fills in specific AdminCCs and places a template in the body?

I’ve had some pretty good luck using RTFM for canned replies to tickets,
but I don’t see an obvious way to use data from RTFM for ticket creation.

I’ve been poking around a bit more, and found something that looks like
it will do partially what I want, but it was a feature in RT1 which is
long passed… :slight_smile:

There was a template type of web_create.

Does anyone have a method for creating skeleton tickets in RT 3.8 and
higher?

John Arends wrote:

RTFM on create is feature of RTFM 2.4 and RT 3.8 and should be enabled
in the config.On Fri, May 29, 2009 at 7:17 PM, John Arends jarends@illinois.edu wrote:

Does anyone have a suggestion on creating a template for ticket creation
that fills in specific AdminCCs and places a template in the body?

I’ve had some pretty good luck using RTFM for canned replies to tickets,
but I don’t see an obvious way to use data from RTFM for ticket creation.


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