Does anyone have a suggestion on creating a template for ticket creation
that fills in specific AdminCCs and places a template in the body?
I’ve had some pretty good luck using RTFM for canned replies to tickets,
but I don’t see an obvious way to use data from RTFM for ticket creation.
I’ve been poking around a bit more, and found something that looks like
it will do partially what I want, but it was a feature in RT1 which is
long passed… 
There was a template type of web_create.
Does anyone have a method for creating skeleton tickets in RT 3.8 and
higher?
John Arends wrote:
RTFM on create is feature of RTFM 2.4 and RT 3.8 and should be enabled
in the config.On Fri, May 29, 2009 at 7:17 PM, John Arends jarends@illinois.edu wrote:
Does anyone have a suggestion on creating a template for ticket creation
that fills in specific AdminCCs and places a template in the body?I’ve had some pretty good luck using RTFM for canned replies to tickets,
but I don’t see an obvious way to use data from RTFM for ticket creation.
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