Create ticket via email

hi

im able to create a ticket by sending an email but i dont know how to fill
the other fields apart from “Subject”. I have 4 custom fields that i want to
fill when i send the mail

i use a php form to send the mails and i tried to put the custom field in
the header to see if it works by typing "CF.{}="
but nothing happens

i hope someone knows how to do it

View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html

maybe you want to try RT::Extension::CommandByMail, you can find it on cpanOn 10-06-15 05:12, nordik24 wrote:

hi

im able to create a ticket by sending an email but i dont know how to fill
the other fields apart from “Subject”. I have 4 custom fields that i want to
fill when i send the mail

i use a php form to send the mails and i tried to put the custom field in
the header to see if it works by typing "CF.{}="
but nothing happens

i hope someone knows how to do it


View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

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Hi,

I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.

Hope this helps, Jim-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email

hi

im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields that
i want to fill when i send the mail

i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens

i hope someone knows how to do it

View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com

Jim,

You DO have CommandByMail installed, yes?

Kenn
LBNLOn Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling Jim.Tambling@datatote.co.ukwrote:

Hi,

I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.

Hope this helps, Jim

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email

hi

im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields that
i want to fill when i send the mail

i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens

i hope someone knows how to do it


View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type so
that my custom fields are filled correctly ??

Kenneth Crocker wrote:

Jim,

You DO have CommandByMail installed, yes?

Kenn
LBNL

Hi,

I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.

Hope this helps, Jim

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email

hi

im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields that
i want to fill when i send the mail

i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens

i hope someone knows how to do it


View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html

nordik,

We just installed 3.8.7 and we had to install CommandByMail separately,
along with adding it to the plugins. That’s no problem and it works well.
There are some readme instructions for how to use it, but basically, the
command lines are “CF{name of CF}: value” (minus the quotes, of course). I
ran into a problem with a “text” CF, or more accurately, ran into a problem
with my email editor. Our email editor adds a newline delimiter when it does
a wrap on content and CBM stops loading the value of a CF the moment it see
a newline delimiter. So, when I enter more than 58 to 60 charaters (the
point at which the email editor adds a newline delimiter), the rest gets
dropped. So, keep that in mind.

Good luck.

Kenn
LBNLOn Wed, Jun 16, 2010 at 1:00 AM, nordik24 nordik24@gmail.com wrote:

i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type so
that my custom fields are filled correctly ??

Kenneth Crocker wrote:

Jim,

You DO have CommandByMail installed, yes?

Kenn
LBNL

On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling Jim.Tambling@datatote.co.ukwrote:

Hi,

I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.

Hope this helps, Jim

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email

hi

im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields that
i want to fill when i send the mail

i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens

i hope someone knows how to do it


View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

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i have installed CommandByMail but when i add
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
server and cant do anything, dont know why this happens
i followed this install README
http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html

Kenneth Crocker wrote:

nordik,

We just installed 3.8.7 and we had to install CommandByMail separately,
along with adding it to the plugins. That’s no problem and it works well.
There are some readme instructions for how to use it, but basically, the
command lines are “CF{name of CF}: value” (minus the quotes, of course). I
ran into a problem with a “text” CF, or more accurately, ran into a
problem
with my email editor. Our email editor adds a newline delimiter when it
does
a wrap on content and CBM stops loading the value of a CF the moment it
see
a newline delimiter. So, when I enter more than 58 to 60 charaters (the
point at which the email editor adds a newline delimiter), the rest gets
dropped. So, keep that in mind.

Good luck.

Kenn
LBNL

i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type so
that my custom fields are filled correctly ??

Kenneth Crocker wrote:

Jim,

You DO have CommandByMail installed, yes?

Kenn
LBNL

Hi,

I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.

Hope this helps, Jim

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
nordik24

Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email

hi

im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields
that

i want to fill when i send the mail

i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens

i hope someone knows how to do it


View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy

a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28911683.html

i have installed CommandByMail but when i add
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
server and cant do anything, dont know why this happens
i followed this install README
http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html

You really need to post apache error logs. Since you got a 500 there
will be something.

-kevin

nordik,

Are you sure there wasn’t an instruction to do this?:

*Set(@MailPlugins, (qw(Auth::MailFrom Filter::TakeAction)));

*Your Mail plugin needs to have *Filter::TaksAction in it.

Try that.

Kenn
LBNLOn Thu, Jun 17, 2010 at 1:22 AM, nordik24 nordik24@gmail.com wrote:

i have installed CommandByMail but when i add
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
server and cant do anything, dont know why this happens
i followed this install README
http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html

Kenneth Crocker wrote:

nordik,

We just installed 3.8.7 and we had to install CommandByMail separately,
along with adding it to the plugins. That’s no problem and it works well.
There are some readme instructions for how to use it, but basically, the
command lines are “CF{name of CF}: value” (minus the quotes, of course).
I
ran into a problem with a “text” CF, or more accurately, ran into a
problem
with my email editor. Our email editor adds a newline delimiter when it
does
a wrap on content and CBM stops loading the value of a CF the moment it
see
a newline delimiter. So, when I enter more than 58 to 60 charaters (the
point at which the email editor adds a newline delimiter), the rest gets
dropped. So, keep that in mind.

Good luck.

Kenn
LBNL

On Wed, Jun 16, 2010 at 1:00 AM, nordik24 nordik24@gmail.com wrote:

i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type
so

that my custom fields are filled correctly ??

Kenneth Crocker wrote:

Jim,

You DO have CommandByMail installed, yes?

Kenn
LBNL

On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling Jim.Tambling@datatote.co.ukwrote:

Hi,

I found that when using email to create a ticket, unless it is sent
in

plain text the CF fields are not parsed correctly.

Hope this helps, Jim

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
nordik24

Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email

hi

im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields
that

i want to fill when i send the mail

i use a php form to send the mails and i tried to put the custom
field

in the header to see if it works by typing “CF.{}=” but nothing happens

i hope someone knows how to do it


View this message in context:

http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html

Sent from the Request Tracker - User mailing list archive at
Nabble.com.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy

a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


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Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


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Buy a copy at http://rtbook.bestpractical.com