hi
im able to create a ticket by sending an email but i dont know how to fill
the other fields apart from “Subject”. I have 4 custom fields that i want to
fill when i send the mail
i use a php form to send the mails and i tried to put the custom field in
the header to see if it works by typing “CF.{}=”
but nothing happens
i hope someone knows how to do it
View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
maybe you want to try RT::Extension::CommandByMail, you can find it on cpanOn 10-06-15 05:12, nordik24 wrote:
hi
im able to create a ticket by sending an email but i dont know how to fill
the other fields apart from “Subject”. I have 4 custom fields that i want to
fill when i send the mail
i use a php form to send the mails and i tried to put the custom field in
the header to see if it works by typing “CF.{}=”
but nothing happens
i hope someone knows how to do it
–
View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
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Buy a copy at http://rtbook.bestpractical.com
Hi,
I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.
Hope this helps, Jim-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email
hi
im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields that
i want to fill when i send the mail
i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens
i hope someone knows how to do it
View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
Jim,
You DO have CommandByMail installed, yes?
Kenn
LBNLOn Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling Jim.Tambling@datatote.co.ukwrote:
Hi,
I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.
Hope this helps, Jim
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email
hi
im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields that
i want to fill when i send the mail
i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens
i hope someone knows how to do it
–
View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type so
that my custom fields are filled correctly ??
Kenneth Crocker wrote:
Jim,
You DO have CommandByMail installed, yes?
Kenn
LBNL
Hi,
I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.
Hope this helps, Jim
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email
hi
im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields that
i want to fill when i send the mail
i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens
i hope someone knows how to do it
–
View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28899910.html
nordik,
We just installed 3.8.7 and we had to install CommandByMail separately,
along with adding it to the plugins. That’s no problem and it works well.
There are some readme instructions for how to use it, but basically, the
command lines are “CF{name of CF}: value” (minus the quotes, of course). I
ran into a problem with a “text” CF, or more accurately, ran into a problem
with my email editor. Our email editor adds a newline delimiter when it does
a wrap on content and CBM stops loading the value of a CF the moment it see
a newline delimiter. So, when I enter more than 58 to 60 charaters (the
point at which the email editor adds a newline delimiter), the rest gets
dropped. So, keep that in mind.
Good luck.
Kenn
LBNLOn Wed, Jun 16, 2010 at 1:00 AM, nordik24 nordik24@gmail.com wrote:
i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type so
that my custom fields are filled correctly ??
Kenneth Crocker wrote:
Jim,
You DO have CommandByMail installed, yes?
Kenn
LBNL
On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling Jim.Tambling@datatote.co.ukwrote:
Hi,
I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.
Hope this helps, Jim
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email
hi
im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields that
i want to fill when i send the mail
i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens
i hope someone knows how to do it
–
View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
–
View this message in context:
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i have installed CommandByMail but when i add
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
server and cant do anything, dont know why this happens
i followed this install README
http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html
Kenneth Crocker wrote:
nordik,
We just installed 3.8.7 and we had to install CommandByMail separately,
along with adding it to the plugins. That’s no problem and it works well.
There are some readme instructions for how to use it, but basically, the
command lines are “CF{name of CF}: value” (minus the quotes, of course). I
ran into a problem with a “text” CF, or more accurately, ran into a
problem
with my email editor. Our email editor adds a newline delimiter when it
does
a wrap on content and CBM stops loading the value of a CF the moment it
see
a newline delimiter. So, when I enter more than 58 to 60 charaters (the
point at which the email editor adds a newline delimiter), the rest gets
dropped. So, keep that in mind.
Good luck.
Kenn
LBNL
i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type so
that my custom fields are filled correctly ??
Kenneth Crocker wrote:
Jim,
You DO have CommandByMail installed, yes?
Kenn
LBNL
Hi,
I found that when using email to create a ticket, unless it is sent in
plain text the CF fields are not parsed correctly.
Hope this helps, Jim
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email
hi
im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields
that
i want to fill when i send the mail
i use a php form to send the mails and i tried to put the custom field
in the header to see if it works by typing “CF.{}=” but nothing happens
i hope someone knows how to do it
–
View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy
a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
–
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Buy a copy at http://rtbook.bestpractical.com
View this message in context: http://old.nabble.com/create-ticket-via-email-tp28888937p28911683.html
i have installed CommandByMail but when i add
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
server and cant do anything, dont know why this happens
i followed this install README
http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html
You really need to post apache error logs. Since you got a 500 there
will be something.
-kevin
nordik,
Are you sure there wasn’t an instruction to do this?:
*Set(@MailPlugins, (qw(Auth::MailFrom Filter::TakeAction)));
*Your Mail plugin needs to have *Filter::TaksAction in it.
Try that.
Kenn
LBNLOn Thu, Jun 17, 2010 at 1:22 AM, nordik24 nordik24@gmail.com wrote:
i have installed CommandByMail but when i add
Set(@Plugins,(qw(RT::Extension::CommandByMail))) i get a 500 error on my
server and cant do anything, dont know why this happens
i followed this install README
http://kobesearch.cpan.org/htdocs/RT-Extension-CommandByMail/INSTALL.html
Kenneth Crocker wrote:
nordik,
We just installed 3.8.7 and we had to install CommandByMail separately,
along with adding it to the plugins. That’s no problem and it works well.
There are some readme instructions for how to use it, but basically, the
command lines are “CF{name of CF}: value” (minus the quotes, of course).
I
ran into a problem with a “text” CF, or more accurately, ran into a
problem
with my email editor. Our email editor adds a newline delimiter when it
does
a wrap on content and CBM stops loading the value of a CF the moment it
see
a newline delimiter. So, when I enter more than 58 to 60 charaters (the
point at which the email editor adds a newline delimiter), the rest gets
dropped. So, keep that in mind.
Good luck.
Kenn
LBNL
On Wed, Jun 16, 2010 at 1:00 AM, nordik24 nordik24@gmail.com wrote:
i use rt 3.8 so it is there by default but i havent configured it, maybe
thats whats missing
if i get it to work with the extension:CommandByMail how should i type
so
that my custom fields are filled correctly ??
Kenneth Crocker wrote:
Jim,
You DO have CommandByMail installed, yes?
Kenn
LBNL
On Tue, Jun 15, 2010 at 2:29 PM, Jim Tambling Jim.Tambling@datatote.co.ukwrote:
Hi,
I found that when using email to create a ticket, unless it is sent
in
plain text the CF fields are not parsed correctly.
Hope this helps, Jim
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
nordik24
Sent: 15 June 2010 13:12
To: rt-users@lists.bestpractical.com
Subject: [rt-users] create ticket via email
hi
im able to create a ticket by sending an email but i dont know how to
fill the other fields apart from “Subject”. I have 4 custom fields
that
i want to fill when i send the mail
i use a php form to send the mails and i tried to put the custom
field
in the header to see if it works by typing “CF.{}=” but nothing happens
i hope someone knows how to do it
–
View this message in context:
http://old.nabble.com/create-ticket-via-email-tp28888937p28888937.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy
a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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