We’re running RT 4.2.8 and using the API to create some tickets. But,
no notification is sent out to the requestor we’re setting. We are
using a privileged account to connect to the API.
I can see the requestor set on the ticket when I check the website, but
no recipients are considered when the scrip runs:
Oct 6 14:21:09 cat-prod-rt RT:  Working on mailfield To;
recipients are (/usr/share/request-
Oct 6 14:21:09 cat-prod-rt RT:  No recipients found for deferred
delivery on transaction #213681 (/usr/share/request-tracker4/lib/RT/
Oct 6 14:21:09 cat-prod-rt RT:  <rt-4.2.8-1145-1475716868-1698.2
firstname.lastname@example.org> #25796/213681 - Scrip 22 On Create Notify
Is there anything we can do to make this work?