I am looking for a way to implement a stack of response templates.
I have a public site which users can open tickets on, I want to prepare some
response templates which I can reply to the requestors.
The templates are common response which I do not want to write or use
copy/paste to reply. I want to either change status or add custom field
which will generate the pre-prepared response automatically.
I hope I am clear enough and hope to get suggestions on how to do it
(probably using scrips).