Create templates for auto response

RT Users
1

Hi All,

I am looking for a way to implement a stack of response templates.
I have a public site which users can open tickets on, I want to prepare some
response templates which I can reply to the requestors.
The templates are common response which I do not want to write or use
copy/paste to reply. I want to either change status or add custom field
which will generate the pre-prepared response automatically.

I hope I am clear enough and hope to get suggestions on how to do it
(probably using scrips).

Thank you.

Motti.

2

Hi All,

I am looking for a way to implement a stack of response templates.
I have a public site which users can open tickets on, I want to prepare some
response templates which I can reply to the requestors.
The templates are common response which I do not want to write or use
copy/paste to reply. I want to either change status or add custom field
which will generate the pre-prepared response automatically.

I hope I am clear enough and hope to get suggestions on how to do it
(probably using scrips).

Sure, what you’re looking for is RTFM I think:

http://www.bestpractical.com/rtfm

3

I am looking for a way to implement a stack of response templates.
[…]
Sure, what you’re looking for is RTFM I think:

http://www.bestpractical.com/rtfm

Or the light weight, but very effective
http://wiki.bestpractical.com/view/CannedReplies

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4

Hi All,

I am looking for a way to implement a stack of response templates.
I have a public site which users can open tickets on, I want to prepare some response templates which I can reply to the requestors.
The templates are common response which I do not want to write or use copy/paste to reply. I want to either change status or add custom field which will generate the pre-prepared response automatically.

I hope I am clear enough and hope to get suggestions on how to do it (probably using scrips).

Thank you.

Motti.