Create Requester without an email

Hi all,

we use RT to manage a support Queue for software. The support team
field many questions from both email and a forum. Not all support
requests get a ticket and support staff create tickets manually setting
the Requester email. We’d like to use the same queue for some support
requests that are posted on our forums.

Can we create requesters without an email? I don’t seem to be able to
do this. I have a custom field for the URL of the forum post and would
like to be able to search tickets on the Requester user but often they
have no email. Can this be done or is an email a requirement for a
Requester?

    Paul O'Rorke

    paul@paulororke.net <mailto:paul@paulororke.net>
    paulororke.net <http://paulororke.net>

I should qualify this: I can create users without an email if I
manually go and add a user. What I want to be able to do is add a user
name in the Requester field when creating tickets and have that user
created as it would were it an email address.

Possible?

    Paul O'Rorke

    paul@paulororke.net <mailto:paul@paulororke.net>
    paulororke.net <http://paulororke.net>On 27/04/2010 7:58 AM, Paul O'Rorke wrote:

Hi all,

we use RT to manage a support Queue for software. The support team
field many questions from both email and a forum. Not all support
requests get a ticket and support staff create tickets manually
setting the Requester email. We’d like to use the same queue for some
support requests that are posted on our forums.

Can we create requesters without an email? I don’t seem to be able to
do this. I have a custom field for the URL of the forum post and
would like to be able to search tickets on the Requester user but
often they have no email. Can this be done or is an email a
requirement for a Requester?

    Paul O'Rorke

    paul@paulororke.net <mailto:paul@paulororke.net>
    paulororke.net <http://paulororke.net>

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We just append an @example.tld to bogus users such as this.
You need to configure your MTA to route the resulting messages
properly though e.g; to /dev/null