Create custom queries for "everyone"

RT Users
1

Hi.

I’ve been playing with the query builder in 3.4.4
I’ve saved several queries.

Now I want to allow the group of priveleged (staff) users to access
those queries.

Is there a way to make the queries public?

Thanks.
Kind regards.

Luke

2

Create a user defined group that all of your privileged staff belong to
and save the SavedSearches in the scope of that group. I’d also
recommend using Stephen Turner’s (of MIT) HomePageSavedSearches

http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

jbw

Luke Vanderfluit wrote:

3

Hi.

I’ve been playing with the query builder in 3.4.4
I’ve saved several queries.

Now I want to allow the group of priveleged (staff) users to access
those queries.

Is there a way to make the queries public?

Thanks.
Kind regards.

RT should let you assign rights saved search rights to system
groups such as Privileged, but it doesn’t…