Create Approval Ticket based on Custom Field values

Hi All,

      I want to create approval tickets based on Custom Field

value selected by the user. For example, there will be Custom Field
Request Type, for certain values chosen by the user, i have to create
tickets for approval. Kindly provide me the info, on how to do this.

Thanks in advance,
P. Prasanna

Hi All,

     I want to create approval tickets based on Custom Field

value selected by the user. For example, there will be Custom Field
Request Type, for certain values chosen by the user, i have to create
tickets for approval. Kindly provide me the info, on how to do this.

If you use CreateTickets action to create approvals then in template
you have access to the ticket object and power to execute any perl
code. To help you move forward we need information about what you have
already working and what should be changed depending on Request Type.

Thanks in advance,
P. Prasanna

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