Create another "QuickSeach" panel?

So the quick search panel works wonderfully for one set of users. Another
would like a different QuickSearch panel that lists tickets by Owner and
Status rather than Queue and Status. Is there a simple way to duplicate this
into another panel such as QuickSearchOwner and add it to their page?

Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.

So the quick search panel works wonderfully for one set of users. Another
would like a different QuickSearch panel that lists tickets by Owner and
Status rather than Queue and Status. Is there a simple way to duplicate this
into another panel such as QuickSearchOwner and add it to their page?


Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Barcelona, Spain — November 28 & 29, 2011

Best regards, Ruslan.

This is exactly what I was looking for, thank you.

Is there something special I would need to do permissions wise to remove
columns? I seem to have no edit option and I am not sure if that is a
permissions issue or a part of the module config.

In short we do not used Stalled, we have multiple other stalled status we use
which are showing up as well.

Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.

This is exactly what I was looking for, thank you.

Is there something special I would need to do permissions wise to remove
columns? I seem to have no edit option and I am not sure if that is a
permissions issue or a part of the module config.

As far as I recall it uses all active statuses. Probably stalled kicks
in from approvals lifecycle. Investigate yourself a little bit. Ping
me once again if you can not find reason.

In short we do not used Stalled, we have multiple other stalled status we
use which are showing up as well.


Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.


RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5 & 6, 2012

Best regards, Ruslan.