I often get called by phone to open a ticket for someone.
If I click the “Create a new ticket” the “Requestor(s)” is set to my own email address.
But I want to open it for the person on the other line on the phone (who already has got an unprivileged account).
Is it somehow possible to select/search for unprivileged user in the “Create a new ticket” dialog ?
I am thinking of an ajax instant search on all email addresses.
Or instead make a search for the user and then have a “open a ticket for this user with this user set as requestor” ?
Any are there any suggestions how do do this ?
Thanks in advance