"Create a new ticket" for someone else set as Requestor

Hello,

I often get called by phone to open a ticket for someone.
If I click the “Create a new ticket” the “Requestor(s)” is set to my own email address.

But I want to open it for the person on the other line on the phone (who already has got an unprivileged account).
Is it somehow possible to select/search for unprivileged user in the “Create a new ticket” dialog ?
I am thinking of an ajax instant search on all email addresses.

Or instead make a search for the user and then have a “open a ticket for this user with this user set as requestor” ?

Any are there any suggestions how do do this ?

Thanks in advance
Joe

Dear Joe,
it is possible - we do something like this and it doesn’t need any
additional software development.

We have used the RTx::EmailCompletion module. It is configured to query
our LDAP directory on entering 3-4 characters of a name/e-mail address.

Best regards,
GiuseppeOn 16/11/10 11:20, muellejo@aschendorff.de wrote:

Hello,

I often get called by phone to open a ticket for someone.
If I click the “Create a new ticket” the “Requestor(s)” is set to my own email address.

But I want to open it for the person on the other line on the phone (who already has got an unprivileged account).
Is it somehow possible to select/search for unprivileged user in the “Create a new ticket” dialog ?
I am thinking of an ajax instant search on all email addresses.

Or instead make a search for the user and then have a “open a ticket for this user with this user set as requestor” ?

Any are there any suggestions how do do this ?

Thanks in advance
Joe

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

Excellent, exactly what I was looking for, thanks a lot for the hint !