Crash on RT 3.6.5

I have a weird crash here. I attached the apache error log. It seems to
occur when we paste in some weird and funky caracters, but then it could
be anything since we’re having a hard time reproducing the issue.

The problem is this: when a ticket is created with a specific body,
displaying it crashes the whole mason process (which FCGID restarts
here).

Any idea?

Conformity-the natural instinct to passively yield to that vague something
recognized as authority.
- Mark Twain

crash.log (24.4 KB)

signature.asc (189 Bytes)

You have two different problems as far as I see:

  1. wrong sql - update DBIx::SearchBuilder module to the latest
    available from the CPAN
  2. segmentation fault - update Text::Quoted to the latest version
    available from the CPAN

Both have been discussed several times before. Idea - use smart
searches by archives:
Carbon60: Cloud Consulting - Services and Solutions Feb 6, 2008 9:19 PM, The Anarcat anarcat@anarcat.ath.cx wrote:

I have a weird crash here. I attached the apache error log. It seems to
occur when we paste in some weird and funky caracters, but then it could
be anything since we’re having a hard time reproducing the issue.

The problem is this: when a ticket is created with a specific body,
displaying it crashes the whole mason process (which FCGID restarts
here).

Any idea?


Conformity-the natural instinct to passively yield to that vague something
recognized as authority.
- Mark Twain

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The rt-users Archives

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Commercial support: sales@bestpractical.com

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Best regards, Ruslan.

That was it!!! Thank you very much, I didn’t think of looking through
the archives, sorry for the noise…

A.On Wed, Feb 06, 2008 at 11:54:09PM +0300, Ruslan Zakirov wrote:

You have two different problems as far as I see:

  1. wrong sql - update DBIx::SearchBuilder module to the latest
    available from the CPAN
  2. segmentation fault - update Text::Quoted to the latest version
    available from the CPAN

Both have been discussed several times before. Idea - use smart
searches by archives:
Carbon60: Cloud Consulting - Services and Solutions

On Feb 6, 2008 9:19 PM, The Anarcat anarcat@anarcat.ath.cx wrote:

I have a weird crash here. I attached the apache error log. It seems to
occur when we paste in some weird and funky caracters, but then it could
be anything since we’re having a hard time reproducing the issue.

The problem is this: when a ticket is created with a specific body,
displaying it crashes the whole mason process (which FCGID restarts
here).

Any idea?


Conformity-the natural instinct to passively yield to that vague something
recognized as authority.
- Mark Twain

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.6 (GNU/Linux)

iD8DBQFHqfolWGBzs0AjcC8RAnn2AKCStOR4vWBToFuLnWy+hsw8e8AvDgCfQXRK
TD7an382NSSryrcoE+EoODw=
=4Qwv
-----END PGP SIGNATURE-----


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Best regards, Ruslan.

We should act only in such away that if everyone
else acted as we do, we would accept the results.
- Kant

signature.asc (189 Bytes)