"Couldn't find Ticket for reminder XXX. Please contact administrator."

RT Users
1

I’ve just completed an upgrade from RT 3.8.10/.DEB to RT 4.0.5/source on
Ubuntu 11.10. Everything is running beautifully with one exception. On
my dashboard under “My Reminders”, I now get “Couldn’t find Ticket for
reminder XXX. Please contact administrator.”. I performed a “make
upgrade-database” and gave it 3.8.10 as my source database.

What can I do to correct this problem?

Stephen Cena
MIS/IT Dept - Quality Vision International
850 Hudson Ave
Rochester,NY. 14621
Ph: 585-544-0450 x300
"Thank you for helping us help you help us all."

2

Often contact administrator means that admin may find additional info in
logs. As far as I recall this errror means that reminder references not
existing ticket. You can use rt-validator script to check db integrity.

Ruslan from phone.

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