You are right, I did not notice some messages were in english and only a few
Here is the one I spoted
Mar 3 10:27:39 33PAR-Linux /dev/null: Ticket 7905 crACAC dans la queue
This appeared while creating a ticket from the “create ticket” button on the
Also, the application name for RT is “/dev/null”. I guess I missed something
in the configuration.
-----Message d’origine-----De : Jesse Vincent [mailto:firstname.lastname@example.org]
Envoye : lundi 3 mars 2003 10:56
A : THAUVIN Blaise (Dir. Informatique)
Cc : email@example.com
Objet : Re: [rt-devel] Cosmetic bug
Interesting, since I thought the logged messages weren’t wrapped in loc
calls. In fact, I only see two of them. what messages are you seeing
localized in the logfile?
Here is a small one. RT uses the current GUI language when sending output
the syslog file. This has several side effects for me :
Messages are sent in French, using Unicode. My syslog file is using the
default codepage for the system, ISO, so the RT messages are quite
If a Chinese employe was using RT (in Chinese) and complaining to me
a bug (no chance this happens, don’t worry, we don’t have any such
:-). I would not be able to track it down through my log file as I can’t
Suggested solution :
(Simpler) RT sends log and debug output in English/ASCII, whatever the
current GUI language is.
(Nicer) A configuration parameter is added in RT_Config in order to
specify the host default language and code page so all messages to the
system use this configuration.
http://www.bestpractical.com/rt – Trouble Ticketing. Free.