When an unknown emailer sends in a ticket, a user is created for them
in RT.
Why is a user not created, for an unknown mailer sending in a
correspondence to an existing ticket?
Is there a way to enable this?
When an unknown emailer sends in a ticket, a user is created for them
in RT.
Why is a user not created, for an unknown mailer sending in a
correspondence to an existing ticket?
Is there a way to enable this?