Correspond yes but create No via email

I would like that user create ticket only via Web server and reply via
email or web interface, but by default when i send it to the "correspond"
address, it will create a new ticket if the
there isn’t a ticket number (RT syntax) in the subject that will update an
existing ticket. I don’t allow to create ticket via email.

Thanks

I would like that user create ticket only via Web server and reply via email or web interface,
but by default when i send it to the “correspond” address, it will create a new ticket if the
there isn’t a ticket number (RT syntax) in the subject that will update an existing ticket. I
don’t allow to create ticket via email.

The easiest way to do this is to reject emails at the mail server
level that do not have subject tags.

-kevin

Ok thanks, i’m trying this solution.2012/10/31 Jonathan Khattir jonathan.khattir@mobiquithings.net

I would like that user create ticket only via Web server and reply via
email or web interface, but by default when i send it to the “correspond”
address, it will create a new ticket if the
there isn’t a ticket number (RT syntax) in the subject that will update an
existing ticket. I don’t allow to create ticket via email.

Thanks