I have RT 4.4.1 installed on an ubuntu server. recently I’ve created a new queue named “RT-Ticketing”. at the ‘basics’ part, i have entered "email@example.com" as correspond address but I didn’t define that mail address in mail server. I also have a scrip which sends an email as ticket creation, specifying the correspond address.
The problem is when I want to reply to one ticket with email, there is an error which states that : “Recipient address rejected: User unknown in virtual mailbox table”.
I Thought the reason is because I didn’t define that mail address in mail server; so I created an email in mail server.
I tried another time to reply to a ticket via email with "firstname.lastname@example.org". this time I didn’t get any errors but the reply message didn’t show up in ticketing web interface.
Does anyone have any idea what is wrong?
Edit: Please guide me to find the mail configuration file!
thanks in advance