Hi All -
I’m looking to be able to create a “template” ticket and have it be copied
when support staff are creating an actual ticket.
If this is possible, can it copy all of the custom fields and the
dependencies or linked tickets?
Basically, we are looking for a “Quick Ticket” function. We are unable to
use the built-in one because of the need to have custom fields filled in.
Any ways of doing this?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu
Could you use a scrip to do this?
KenOn Tue, Mar 16, 2010 at 04:07:19PM -0500, Max McGrath wrote:
Hi All -
I’m looking to be able to create a “template” ticket and have it be copied
when support staff are creating an actual ticket.
If this is possible, can it copy all of the custom fields and the
dependencies or linked tickets?
Basically, we are looking for a “Quick Ticket” function. We are unable to
use the built-in one because of the need to have custom fields filled in.
Any ways of doing this?
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu
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