Convert incoming html e-mail into plain text

RT Users
1

99% of my requesters submit requests by e-mail from Outlook. Quite
frequently they send a request which is very long (dozen or so of
forwards and replies between them before it actually hits rt). It
results in messages in history window which are too large to display
(even when MaxInlineBody is raised significantly). So, staff member
needs to click “download - text/html” link in order to read the request,
but it is then displayed as html in browser, making it almost
impossible to read.

Is there a way to fix this so messages are always in plain text in
history window? I tried:
Set( $MessageBoxRichText, 0);
Set( $PreferRichText, 0);
Set( $CheckMoreMSMailHeaders, 1);

But it does not solve my problem.

Thank you in advance,
Marko Cupać

2

Hi,

TrustHTMLAttachments option helps, but note that content is not filtered in
any way.On Thu, Apr 25, 2013 at 11:56 AM, Marko Cupać marko.cupac@mimar.rs wrote:

99% of my requesters submit requests by e-mail from Outlook. Quite
frequently they send a request which is very long (dozen or so of
forwards and replies between them before it actually hits rt). It
results in messages in history window which are too large to display
(even when MaxInlineBody is raised significantly). So, staff member
needs to click “download - text/html” link in order to read the request,
but it is then displayed as html in browser, making it almost
impossible to read.

Is there a way to fix this so messages are always in plain text in
history window? I tried:
Set( $MessageBoxRichText, 0);
Set( $PreferRichText, 0);
Set( $CheckMoreMSMailHeaders, 1);

But it does not solve my problem.

Thank you in advance,

Marko Cupać

Best regards, Ruslan.

3

99% of my requesters submit requests by e-mail from Outlook. Quite
frequently they send a request which is very long (dozen or so of
forwards and replies between them before it actually hits rt). It
results in messages in history window which are too large to display
(even when MaxInlineBody is raised significantly). So, staff member
needs to click “download - text/html” link in order to read the request,
but it is then displayed as html in browser, making it almost
impossible to read.

Just set $MaxInlineBody to 0 and content will always be displayed.

http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody

4

Hi,

I figured out I can solve it on pop3 server side (MS Exchange). I
configured queue mailboxes to serve only plain text over pop3, so
fetchmail now sends it to mailgate in plain text.

Marko CupaćOn Thu, 25 Apr 2013 16:40:53 +0400 Ruslan Zakirov ruz@bestpractical.com wrote:

Hi,

TrustHTMLAttachments option helps, but note that content is not
filtered in any way.

On Thu, Apr 25, 2013 at 11:56 AM, Marko Cupać marko.cupac@mimar.rs wrote:

99% of my requesters submit requests by e-mail from Outlook. Quite
frequently they send a request which is very long (dozen or so of
forwards and replies between them before it actually hits rt). It
results in messages in history window which are too large to display
(even when MaxInlineBody is raised significantly). So, staff member
needs to click “download - text/html” link in order to read the
request, but it is then displayed as html in browser, making it
almost impossible to read.

Is there a way to fix this so messages are always in plain text in
history window? I tried:
Set( $MessageBoxRichText, 0);
Set( $PreferRichText, 0);
Set( $CheckMoreMSMailHeaders, 1);

But it does not solve my problem.

Thank you in advance,

Marko Cupać