Convert Bugzilla to RT

RT Developers
1

Hello,

Cluster File Systems, Inc is switching from Bugzilla to RT, and attached
is a .tgz archive containing a tool to convert a Bugzilla installation
to RT. In the archive is also a README file with instructions how to
use the tool.

Note that the tool introduces some custom fields in RT to convert the
content of standard Bugzilla fields. The tools writes database records
directly and retains the timestamps on historical events stored with
transactions into (transactions) associated with requests. Another
small change we made to RT is to introduce an alias field to refer to
requests with a short unique string instead of request numbers -
Bugzilla has this also.

We will be working on some further small changes for RT to incorporate
features, but generally we like RT because of the customizations that
are possible within its extensibility model.

Let us know about your experiences with this tool!

Wang Lin Jun
Li Zhi
Yu Su Yuan
Gina Lee
Peter J Braam
Cluster File Systems, Inc.

bugzilla-rt-convert.tar.gz (20.8 KB)

2

Hello there,
I found some bugs with this tool:

  1. The right OwnTicket cannot be displayed when you open the global User
    Rights tab although the right is there.

  2. Members cannot inherit group’s rights.

Now these failures are located and fixed. I will send a new version
after a more detailed test.

  • Wang
3

Hi,
The attachment is a well tested tool to convert bugzilla to RT.

Enjoy it :slight_smile:

  • Wang

Goddard Lee wrote:

bugzilla-rt-convert.tar.gz (19.3 KB)

4

Ah, that looks like it will be very useful to me in the future.

Any chance of someone at BP putting on the FTP server?

Thanks
lee

5

Ah, that looks like it will be very useful to me in the future.

Any chance of someone at BP putting on the FTP server?

Generally, these days, people link to their new additions from the wiki
and host the files locally. This lets them keep the actual files more up
to date.

Jesse