Controlling a ticket via email

RT Users
1

Hi!

I know I can create and comment on tickets via email, but can I do more?
Can I assign owners? Take ownership? Resolv tickets? It would be very
nice if it could be done :slight_smile:

Andreas Andersson
IT Dept.
Travelstart Nordic
andreas@travelstart.se

2

Andreas Andersson wrote:

Hi!

I know I can create and comment on tickets via email, but can I do more?
Can I assign owners? Take ownership? Resolv tickets? It would be very
nice if it could be done :slight_smile:

It supprises me that no one have an answer to this. Is it really just me
that want to manage tickets via email?

Andreas Andersson
IT Dept.
Travelstart Nordic
andreas@travelstart.se

3

Check the Contributions section of the Wiki. I’m sure there’s something
there.

Andreas Andersson wrote:

Andreas Andersson wrote:

Hi!

I know I can create and comment on tickets via email, but can I do more?
Can I assign owners? Take ownership? Resolv tickets? It would be very
nice if it could be done :slight_smile:

It supprises me that no one have an answer to this. Is it really just me
that want to manage tickets via email?

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

4

At Tuesday 11/22/2005 09:22 AM, Andreas Andersson wrote:

Andreas Andersson wrote:

Hi!

I know I can create and comment on tickets via email, but can I do more?
Can I assign owners? Take ownership? Resolv tickets? It would be very
nice if it could be done :slight_smile:

It supprises me that no one have an answer to this. Is it really just me
that want to manage tickets via email?

Andreas,

Anything’s possible using scrips & the RT API. You’d have to define your
own protocol for specifying the updates you want to make, and have the
scrips parse the content and take the action. You would also want to be
sure to check access control so that not just anyone could send mail and
resolve your tickets.

There are plenty of scrip examples on the wiki.

Steve

5

Andreas Andersson wrote:

Andreas Andersson wrote:

Hi!

I know I can create and comment on tickets via email, but can I do more?
Can I assign owners? Take ownership? Resolv tickets? It would be very
nice if it could be done :slight_smile:

It supprises me that no one have an answer to this. Is it really just me
that want to manage tickets via email?

There is nothing within RT that allow you to do this, but using the
scrips you can more or less do what ever you like …
Roy

6

Roy El-Hames wrote:

Andreas Andersson wrote:

Andreas Andersson wrote:

Hi!

I know I can create and comment on tickets via email, but can I do
more?
Can I assign owners? Take ownership? Resolv tickets? It would be very
nice if it could be done :slight_smile:

It supprises me that no one have an answer to this. Is it really just me
that want to manage tickets via email?
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