The attached RT::Condition and example insert script will fire under the
If the Owner is being changed
The new Owner is a member of the group mentioned in the Argument.
This is used in conjunction with the previous SetKeyword RT::ScripAction,
in the following manner:
OnOwnerChangeToGroupName SetKeyword with template Keyword_Group
It is assumed that one has already set up various groups of people (for
instance, in a tiered helpdesk system, the different levels ). The
Argument for the ScripCondition is simply the name of one of these groups,
and is passed to RT::Group->Load() .
Refer to my previous mail for SetKeyword template specifics.
Bruce Campbell RIPE Systems/Network Engineer NCC www.ripe.net - PGP562C8B1B Operations
OwnerChangeGroup.pm (1.35 KB)