Content type, in the history

RT Developers
1

I want to know if someone know where’s the content type of the email receive
via rt-mailgate is set (in the code) when we want to
watch the message in the history of the create ticket.

I’d like to put this to: text/html and not text/plain.

Tnx

2

I want to know if someone know where’s the content type of the email receive
via rt-mailgate is set (in the code) when we want to
watch the message in the history of the create ticket.

I’d like to put this to: text/html and not text/plain.

AFAIK it’s done in rt3/lib/RT/Transaction_Overlay.pm, but honestly, I
suspect that no good could come of this.

Remember, anything that really is plain text will be rendered as html.
So an e-mail like:

The five boxing wizards jump too quickly.

1 foo
2 bar, 123
3 baz, 456

…would be rendered as

The five boxing wizards jump too quickly. 1 foo 2 bar, 123 3 baz, 456

Andy Harrison

3

Patrick Rousseau-Mathieu wrote:

I want to know if someone know where’s the content type of the email receive
via rt-mailgate is set (in the code) when we want to
watch the message in the history of the create ticket.
Ticket history is html page, result of the HTTP request. HTTP response
has own content-type and it’s text/html.

MIME message(email) is hierarchic tree of parts. Parts of the mail
message has own content type. In tickets history you can see them
inlined(text in the page) or not(via Download button).

RT 3.0.x can inline only text/plain parts. Patches and solutions exists
that allow to show text/html parts.

RT 3.2.x inlines text/html by default.

But if mail part content type is text/html then it’s not safe to inline
original html into history page, because of security reason: Cross Site
Scripting. RT converts original text/html into text/plain with
HTML::Scrubber module and display it as text block.

See:
html/Ticket/Elements/ShowTransactionAttachments
html/Elements/ScrubHTML