Hello,
(RT 3.6.1)
We get a transaction notification which contains the content in triplicate. In the RT ticket if I show email, it looks fine. But the actual email shows it in triplicate. The only time this happens is on the transaction template.
I’ve checked the obvious, the templates and they look fine.
Here is the template contents:
RT-Attach-Message: yes
{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
There are also no templates defined for any queue… its all the default templates
I am slowly losing my mind, as RT shows the outbound email once.
The clients are MacOSX, and I am starting to wonder if that is part of the problem…
Here is an example of the email
(the email sent shows it as only having it once).
Fri Feb 23 13:01:18 2007: Request 190 was acted upon.
Transaction: Correspondence added by corry@domain.com
Queue: Database
Subject: Re: [Ticket #190] Resolved: Change grade
designations
Owner: Wubbadoo
Requestors: corry@domain.com
Status: resolved
Ticket <URL: http://support.domain.com/Ticket/Display.html?id=190 >I will return to the office on Monday, February 26, and will answer
messages at that time.I will return to the office on Monday, February 26, and will answer
messages at that time.I will return to the office on Monday, February 26, and will answer
messages at that time.
Any ideas?
Thanks!