Content in transaction mail?


As an Admin, when I assign a Request to a new owner, I want the content of
the request to appear in the change owner transaction mail. This is so that
the person who is assigned the task does not have to log in to RT to
determine the nature of the request. How do I get the content of the
request at hand to appear in the trans e-mail? Also…The content of the
request appears in the autoreply, but not in the transaction mail even when
inserting the autoreply code withing the transaction mail code.
I tried using %trans:content% as it appears in the autoreply mail but it
still produces no text.
%content% does not seem to work either.

Neil P. Shetty
Engineering Projects Manager
BizLand, Inc.