Constantly seeing error after RT::Extension::Announce

RT Users
1

Hi all,
Ever since I installed the RT::Extension::Announce plugin, I’ve seen an
error repeated over and over in the log (hundreds of times). It’s always
the same:

couldn’t load custom field by ‘announcement groups’ identifier

I have no idea what it means or what the cause is. I’ve done some
modifications to the display and CSS of the plugin, but nothing about
“announcement groups”. What could cause this error, should I worry, and can
I fix or hide it? I’m worried it will hide other errors or warnings, given
how often it repeats itself. Thanks.

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

2

Ever since I installed the RT::Extension::Announce plugin, I’ve seen an
error repeated over and over in the log (hundreds of times). It’s always
the same:

couldn’t load custom field by ‘announcement groups’ identifier

Hi Alex,

This sounds like you missed the ‘make initdb’ step that creates the
custom field:

https://st.aticpan.org/source/BPS/RT-Extension-Announce-1.01/etc/initialdata

Regards,

3

I’m almost positive I ran that, and the page says I could end up with data
duplication if I run it again. Is there a query I could run in the database
to check, so I can know for sure? Thanks.On Fri, Dec 16, 2016 at 8:53 PM, Todd Wade waveright@gmail.com wrote:

On 12/16/16 3:57 PM, Alex Hall wrote:

Ever since I installed the RT::Extension::Announce plugin, I’ve seen an
error repeated over and over in the log (hundreds of times). It’s always
the same:

couldn’t load custom field by ‘announcement groups’ identifier

Hi Alex,

This sounds like you missed the ‘make initdb’ step that creates the custom
field:

RT::Extension::Announce - Display announcements as a banner on RT pages. - metacpan.org

Index of /
/etc/initialdata

Regards,

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

4

Hi Alex,On Mon, Dec 19, 2016 at 12:07 PM, Alex Hall ahall@autodist.com wrote:

I’m almost positive I ran that, and the page says I could end up with data
duplication if I run it again. Is there a query I could run in the database
to check, so I can know for sure? Thanks.

Check the initialdata file for the extension to see what it is
creating in the database. You can definitely query the database.
Perhaps start with the customfields table.

-m