Confused with scripcondtion user defined

RT Users
1

Hello All,

I’m trying to create a condition where…

  1.   If the status of the tickets changes it will notify all

  2.  BUT if the ticket status is changed to “resolved” it will not send out a notification to all but instead let the “Ticket Resolved” scrip be used.

I’ve read the below page and still can not figure out with my very limited Perl skill.

http://wiki.bestpractical.com/index.cgi?WriteCustomAction

Can’t figure out how to use…

perldoc /opt/rt3/lib/RT/ScripCondition.pm.

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2

Am I anywhere close to what I am trying to accomplish with the script condition below?

Notify on Ticket Status
User Defined Notify Requestors, Ccs and AdminCcs with template Transaction.
^^^^^^^^^^^^

============================================================================my $TicketStatusCondition=$self->TransactionObj;
my $ticket = $self->TicketObj;

if ($ticket->Status ne ‘resolved’) {
$TicketStatusCondition=>SetExecModule(“AnyTransaction”);
$TicketStatusCondition=>SetApplicableTransTypes(“Status”);
return(1);
}
else {
return(undef);
}
Basically trying to create “On Status Change” condition and when status is “resolved” do nothing and let resolved scrip email the requestor. If this is not done, then the requestor would get 2 emails. One the status of the ticket has changed and the other saying the ticket has been resolved.

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