Confused with adding CC when autocreating a ticket

Hello all,

I’m would like to add CC during the 1st time an email is sent to RT 3.11 by configuring the 2 lines below. I’ve warned to be careful with it and am confused as to what to enter for

“Set($RTAddressRegexp , ‘^rt@paymentone.com$’);” so that RT itself won’t be added??? Can someone clarify this for me how I should set it?

Set($ParseNewMessageForTicketCcs , true);

Set($RTAddressRegexp , ‘^rt@paymentone.com$’);

Thanks!

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