I have problems configuring the SelfService frontend for a customer of
us that should only be able to see the ticket history excluding our
internal comments and report new problems via web.
The user has been created as “may login” but not with “has rights”, is
now able to login but does not see any tickets nor any queue in the
selectbox when trying to create a new ticket.
I gave one of our queues the following rights below
Configuration -> Queue -> Group Rights -> Unprivileged Users:
There are no further rights for unprvi’d users in “Global -> Group Rights”.
What’s missing? Any RTFM pointer is appreciated, too.
Christian Hammers WESTEND GmbH | Internet-Business-Provider
Technik CISCO Systems Partner - Authorized Reseller
Lï¿œtticher Straï¿œe 10 Tel 0241/701333-11
email@example.com D-52064 Aachen Fax 0241/911879