Configuring Inbound E-mail

Hello,

I am currently new to several functions of RT. I’m having a hard time setting up the Inbound E-mail. We are using Sendmail on CentOS 5.1 x64. As I understand the instructions, I configured the /etc/aliases file for RT and ran newaliases. Here are my settings.

/etc/aliases…

RT Mail Queue Setup

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://server.domain.local/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://server.domain.local/

trap decode to catch security attacks

decode: root

Person who should get root’s mail

root: serveralerts@domain.netmailto:serveralerts@domain.net

If I reply to a ticket via e-mail, how can I set this up so it goes to the RT Server? The reply traverses our MS Exchange platform and we get an NDR. Please help.

Thank you,

Eric Chatham

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