Configuring helpdesk

Hi,

I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT
Dept. My requirement is as mentioned below.

I want the helpdesk operators to see the requests which are only
assigned to them. Currently they can see all the un owned requests. I
have tried creating two separate groups for operators and admins with
difference rights but could get the required functionality.

Is any anyone doing this? know how to configure it?

Thanks in advance.

Regards,

Prasad Deshpande

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http://wiki.bestpractical.com/?RightsOn 4/21/06, Prasad Deshpande prasaddeshpande@bajajfinance.in wrote:

Hi,

I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT Dept.
My requirement is as mentioned below.

I want the helpdesk operators to see the requests which are only assigned to
them. Currently they can see all the un owned requests. I have tried
creating two separate groups for operators and admins with difference rights
but could get the required functionality.

Is any anyone doing this? know how to configure it?

Thanks in advance.

Regards,

Prasad Deshpande

DISCLAIMER:
This message,including any attachments contains confidential and privileged
information for the sole use of the intended recipient(s), and is protected
by law. If you are not the intended recipient, please destroy all copies of
the original message. Any unauthorized review, use, disclosure,
dissemination, forwarding, printing or copying of this email or any action
taken in reliance on this e-mail is strictly prohibited and may be unlawful.
Bajaj Auto reserves the right to record, monitor, and inspect all email
communications through its internal and external networks. Your messages
shall be subject to such lawful supervision as Bajaj Auto deems necessary in
order to protect its information, interests and reputation. Bajaj Auto
prohibits and takes steps to prevent its information systems from being used
to view, store or forward offensive or discriminatory material. If this
message contains such material, please report it to abuse@bajajauto.co.in.


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