I am using RT 4.4.1. one of my colleagues reported a problem in viewing her ticket. RT gives her this error:
“Message body is not shown because it is too large”
I searched for this problem and I found out I should use this line in my RT_SiteConfig.pm file:
I put this line in that file and restarted these services:
I was expecting my configuration to be set after restarting these services but nothing happend and I still get this error on my ticket.
is there any idea what is wrong it?
thanks in advance