Condition error

RT Users
1

I have used the Reply to resolved ticket condition from the wiki
contribution page and I can’t get it to work.

I have found an old post where someone tried to copy the Base.pm and
Generic.pm to the Local folders and that worked for them ( not for me),
I tried copying the ReplyToResolvedTicket.pm to the lib folder, but it
also didn’t work.

It looks like it can’t create an object of type ReplyToResolvedTicket
for some reason, but I am not sure if this is the case or why. Any help
would really be appreciated.

I get the following errors:

[Thu Feb 16 11:51:30 2006] [error]: Scrip IsApplicable 15 died. - Can’t
locate object method “new” via package
“RT::Condition::ReplyToResolvedTicket” at
/opt/rt3/lib/RT/ScripCondition_Overlay.pm line 181.

Stack:
[/opt/rt3/lib/RT/ScripCondition_Overlay.pm:181]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:433]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:229]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:162]
[/opt/rt3/lib/RT/Record.pm:1431]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2404]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2319]
[/opt/rt3/lib/RT/Interface/Email.pm:793]
[/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:56]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:447)

Here is the ReplyToResolvedTicket.pm file, that is located in
/opt/rt3/local/RT/Condition/
package RT::Condition::ReplyToResolved;
require RT::Condition::Generic;

use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Condition::Generic);

##use base qw(RT::Condition::Generic); # thanks Ruslan for the suggestion

sub IsApplicable {
my $self = shift;
my $ticket = $self->TicketObj;
my $transaction = $self->TransactionObj;
if ((($transaction->Type eq ‘Correspond’) || ($transaction->Type eq
‘Comment’)) && $ticket->Status eq ‘resolved’ && $transaction->Creator != 1)
{ # prevent loop
return(1);
}
else {
return(undef);
}
}
eval “require RT::Condition::ReplyToResolvedTicket_Vendor”;
die $@ if ($@ && $@ !~ qr{^Can’t locate
RT/Condition/ReplyToResolved_Vendor.pm});
eval “require RT::Condition::ReplyToResolved_Local”;
die $@ if ($@ && $@ !~ qr{^Can’t locate
RT/Condition/ReplyToResolved_Local.pm});
1;

Here is the script that I used to add the condition to the database:
#!/usr/local/bin/perl
use strict;
use Unicode::String qw(utf8 latin1);

Replace this with your RT_LIB_PATH

use lib “/opt/rt3/lib”;

Replace this with your RT_ETC_PATH

use lib “/opt/rt3/etc”;

use RT;
use RT::Interface::CLI qw( CleanEnv GetCurrentUser );
use RT::ScripCondition;
CleanEnv();
RT::LoadConfig();
RT::Init();

##Drop setgid permissions
##RT::DropSetGIDPermissions();
##Get the current user all loaded
our $CurrentUser = GetCurrentUser();

unless( $CurrentUser->Id ) {
print “No RT user found. Please consult your RT administrator.\n”;
exit 1;
}
my $sc = new RT::ScripCondition($CurrentUser);

$sc->Create(
Name => ‘On Reply to Resolved Ticket’,
Description => “On Reply to Resolved Ticket”,
ExecModule => ‘ReplyToResolvedTicket’,
ApplicableTransTypes => ‘Any’
);

This is the scrip that I added to RT to test with:
Desc: ReplyToResolved
Condition: On Reply to Resolved Ticket
Action: Userdefined
Template: Global Template: Blank
Stage:TransactionCreate

Custom action Prepration code: 1;
Custom action cleanup code: 1;

This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.