Concatenate two LDAP fields into one RT field

RT Users
1

Hi All -

In a bit of a bind here. External authentication is working fine – we are
a Novell shop. Right now we have the givenName field which holds a users
first name, and the sn field which holds the users last name. RT has the
RealName field which I would like to populate with both givenName and sn so
I can have the users full name.

Right now we basically have the LDAP uid (first initial last name) field
populating a lot of the RT fields…so, we don’t really know the first name
of users – which kind of sucks.

Here is the code from my RT_SiteConfig.pm:

‘attr_match_list’ => [ ‘Name’,
‘EmailAddress’,
‘RealName’,
],

The mapping of RT attributes on to LDAP attributes

‘attr_map’ => { ‘Name’ => ‘uid’,
‘RealName’ => ‘uid’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘uid’,
‘NickName’ => ‘carthageNameID’,
}

Is there anything within the RT_SiteConfig file I could do to get a First
Name Last Name population in the RealName field?

Thanks!
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu

2

Hi All -
In a bit of a bind here. External authentication is working fine – we are a Novell shop.
Right now we have the givenName field which holds a users first name, and the sn field which
holds the users last name. RT has the RealName field which I would like to populate with both
givenName and sn so I can have the users full name.
Right now we basically have the LDAP uid (first initial last name) field populating a lot of
the RT fields…so, we don’t really know the first name of users – which kind of sucks.

Unfortunately, this is not a feature. I support it in
RT-Extension-LDAPImport, but it is kind of evil and I’m not sure I
would want to port it.

-kevin