Common fixes

RT Users
1

Hello,

I have successfully installed RT on a virtual server; however, each message that
comes in, is assigned a new transaction number - even when the message is in
reply to an already opened case. The original transaction number is in the
subject line; however, instead of the message being attached as a comment to the
original transaction, the message instead is given a new transaction number.

Is this a configuration setting that I have missed? Or, do I need to look at
the code?

Thanks.

Mark

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2

I suspect that you’ve got a space or tab or some other sort of whitespace in
$rtname in the config file.

Maren: wanna add this to the new faq?

    -jesseOn Thu, Mar 01, 2001 at 01:02:14PM -0700, Mark A. Sharkey wrote:

Hello,

I have successfully installed RT on a virtual server; however, each message that
comes in, is assigned a new transaction number - even when the message is in
reply to an already opened case. The original transaction number is in the
subject line; however, instead of the message being attached as a comment to the
original transaction, the message instead is given a new transaction number.

Is this a configuration setting that I have missed? Or, do I need to look at
the code?

Thanks.

Mark

–
Do you want the power and flexibility of having your own
iServer without the risk or hassle of maintaining it yourself?

Professional management of your iServer account
http://www.iServerPros.com

@---------------------------@-----------------------@
| Mark A. Sharkey | mailto:mark@wcws.com |
| World Class Web Sites | http://www.wcws.com |
| | 800 844 4434 |
| Custom CGI Scripts | 480 461 9765 |
| Perl PHP MySQL JavaScript | 480 461 9312 (fax) |
@---------------------------@-----------------------@

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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
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“That package looks like what I wanted, but the site was down today,
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-me