Common fixes


#1

Hello,

I have successfully installed RT on a virtual server; however, each message that
comes in, is assigned a new transaction number - even when the message is in
reply to an already opened case. The original transaction number is in the
subject line; however, instead of the message being attached as a comment to the
original transaction, the message instead is given a new transaction number.

Is this a configuration setting that I have missed? Or, do I need to look at
the code?

Thanks.

Mark

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#2

I suspect that you’ve got a space or tab or some other sort of whitespace in
$rtname in the config file.

Maren: wanna add this to the new faq?

    -jesseOn Thu, Mar 01, 2001 at 01:02:14PM -0700, Mark A. Sharkey wrote:

Hello,

I have successfully installed RT on a virtual server; however, each message that
comes in, is assigned a new transaction number - even when the message is in
reply to an already opened case. The original transaction number is in the
subject line; however, instead of the message being attached as a comment to the
original transaction, the message instead is given a new transaction number.

Is this a configuration setting that I have missed? Or, do I need to look at
the code?

Thanks.

Mark


Do you want the power and flexibility of having your own
iServer without the risk or hassle of maintaining it yourself?

Professional management of your iServer account
http://www.iServerPros.com

@---------------------------@-----------------------@
| Mark A. Sharkey | mailto:mark@wcws.com |
| World Class Web Sites | http://www.wcws.com |
| | 800 844 4434 |
| Custom CGI Scripts | 480 461 9765 |
| Perl PHP MySQL JavaScript | 480 461 9312 (fax) |
@---------------------------@-----------------------@


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jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“That package looks like what I wanted, but the site was down today,
so I decided to reimplement it in Perl.”
-me