Comments on install rt-3.0beta

RT Developers
1

Jesse,

Comments on rt-2-1-70 with Apache-2.0.42+mod_fastcgi-2.4.0 on Solaris-9.

Install:

  1. We want to connect to database on localhost at non-default
    socket location (/home/mysql/data/mysql.sock) to reduce security
    risk of socket in /tmp. Add configure option --with-db-socket=SOCKET
    used to configure Makefile (and rt-setup-database) and RT_Config.pm

  2. We want to create the RT database and RT root user manually
    then create tables and populate them as RT root user to avoid
    security and/or corruption risk of using database server root.

  3. /usr/local/pkg/rt3/bin/mason_handler.fcgi: Can’t locate
    /dev/fd/webmux.pl

Can’t locate /dev/fd/webmux.pl in @INC (@INC contains: /usr/local/lib/perl5/5.8.0/sun4-solaris /usr/local/lib/perl5/5.8.0 /usr/local/lib/perl5/site_perl/5.8.0/sun4-solaris /usr/local/lib/perl5/site_perl/5.8.0 /usr/local/lib/perl5/site_perl) at /dev/fd/3 line 29.
[Tue Feb 11 10:46:24 2003] [warn] FastCGI: server “/usr/local/pkg/rt3/bin/mason_handler.fcgi” (pid 27804) terminated by calling exit with status ‘2’

  Workaround:

#require (dirname(FILE) . ‘/webmux.pl’);
require (‘/usr/local/pkg/rt3/bin/webmux.pl’);

  1. enhanced-mailgate gives errors

holly# date ; date | /usr/local/pkg/rt3/bin/enhanced-mailgate --queue general --action correspond --url http://www.dcs.shef.ac.uk/rt3/
Tue Feb 11 15:32:29 GMT 2003
“CleanEnv” is not exported by the RT::Interface::Email module
“GetCurrentUser” is not exported by the RT::Interface::Email module
“ParseMIMEEntityFromSTDIN” is not exported by the RT::Interface::Email module
“loc” is not exported by the RT::Interface::Email module
Can’t continue after import errors at /dev/fd/3 line 68
BEGIN failed–compilation aborted at /dev/fd/3 line 68.
holly#

  1. /rt-2.0-to-dumpfile only copied 2 of 12 users

holly# /tmp/rt2-to-rt3-v1.4/rt-2.0-to-dumpfile /tmp/rt.dbdump
holly# /tmp/rt2-to-rt3-v1.4/dumpfile-to-rt-3.0 /tmp/rt.dbdump
Creating 12 - andy
Creating 6 - d.abbott@dcs.shef.ac.uk

  Admittedly I had already used the rt3 database so perhaps it
  hit a conflict.

Use:

  1. Hard to read text on buttons and menus against dark blue top
    banner

  2. Web interface runs slowly (15s update) on Netscape
    Communicator 4.79 (rt-1.0.15 ran fast), runs ok on Netscape6.

Looks promising.

Julian

Julian Briggs, Director of IT, Department of Computer Science,
University of Sheffield, Regent Court, 211 Portobello St, Sheffield S1 4DP, UK
Phone +44 (0) 114-222-1851. Fax +44 (0) 114-222-1810
j.briggs@sheffield.ac.uk http://www.dcs.shef.ac.uk/~julian