Comments Not Secret

RT Users
1

When a comment is created in RT it is not sent to the requestor. It is
only sent to AdminCC and the Owner.

If the AdminCC or the Owner in their e-mail client reply to this e-mail,
the reply should also be private. The reply should not be sent to the
requestor.

However at the moment this is what is happening.

So how can I secure our comments?

2

Felix Zhu wrote:

If the AdminCC or the Owner in their e-mail client reply to this e-mail,
the reply should also be private. The reply should not be sent to the
requestor.

However at the moment this is what is happening.

So how can I secure our comments?

Didn’t actually test, but I suppose if you specify different email
addresses for correspondence and comments in the queue definition, that
would happen automatically (i.e: copies of comments would have a sender
of <comment_address>, so replies should automatically be interpreted as
comments).

Angelo.

3

Thanks very much. You got the point. :wink:

FelixOn Friday 25 February 2005 10:44, Angelo Turetta wrote:

Felix Zhu wrote:

If the AdminCC or the Owner in their e-mail client reply to this e-mail,
the reply should also be private. The reply should not be sent to the
requestor.

However at the moment this is what is happening.

So how can I secure our comments?

Didn’t actually test, but I suppose if you specify different email
addresses for correspondence and comments in the queue definition, that
would happen automatically (i.e: copies of comments would have a sender
of <comment_address>, so replies should automatically be interpreted as
comments).

Angelo.

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