CommentAddress()/CorrespondAddress method and user rights

RT Users
1

Hi all
I have created the following callback in order to add a hyper links which
will be used in conjunction of a mail clients. In other word, my users could
easily click on some links and their mail client would be open with
appropriate “To:” and “Subject:” fields.

The problem is, when some users (with very limited Rights, i.e. ShowTicket,
Comment) browse the Display page of a ticket,
Ticket->QueueObj->CorrespondAddress() and
$Ticket->QueueObj->CommentAddress() are empty. (although
Ticket->QueueObj->SubjectTag() returns value)

I could not find anything related to User Rights about above mentioned
methods. Could anyone help?

local/html/Callbacks/MyCallbacks/Ticket/Elements/ShowBasics/EndOfList:

<&|/l&>Action:

win7: R eply | Comm ent (Don't use IE)
other: Reply | Comment (Don't use IE)

<%ARGS> $Ticket => undef <%INIT>
2

Hi all
I have created the following callback in order to add a hyper links which
will be used in conjunction of a mail clients. In other word, my users could
easily click on some links and their mail client would be open with
appropriate “To:” and “Subject:” fields.

The problem is, when some users (with very limited Rights, i.e. ShowTicket,
Comment) browse the Display page of a ticket,
Ticket->QueueObj->CorrespondAddress() and
$Ticket->QueueObj->CommentAddress() are empty. (although
Ticket->QueueObj->SubjectTag() returns value)

I could not find anything related to User Rights about above mentioned
methods. Could anyone help?

Do these users have SeeQueue?

-kevin