I have created the following callback in order to add a hyper links which
will be used in conjunction of a mail clients. In other word, my users could
easily click on some links and their mail client would be open with
appropriate “To:” and “Subject:” fields.
The problem is, when some users (with very limited Rights, i.e. ShowTicket,
Comment) browse the Display page of a ticket,
$Ticket->QueueObj->CommentAddress() are empty. (although
Ticket->QueueObj->SubjectTag() returns value)
I could not find anything related to User Rights about above mentioned
methods. Could anyone help?