Comment reply from email

Hi,

Can RT distinguish repling to ticket or comment from email?
Apparently it seems that all reply is recognized as “Correspondence” but I
want to allow to reply comment from email which is not sent to the
requester.

I’m thinking to add script to check the title(like if [Comment] it is reply
to comment) or see “Reference” of email header.

Hajime

Can RT distinguish repling to ticket or comment from email?
Apparently it seems that all reply is recognized as “Correspondence” but I want to allow to
reply comment from email which is not sent to the requester.
I’m thinking to add script to check the title(like if [Comment] it is reply to comment) or see
"Reference" of email header.

RT sends Correspondence from one address and Comments from another.
When a user replies to the Comment address, proper configuration is
that this secondary Comment address runs rt-mailgate with --action
comment.

My guess is that you’re either sharing addresses for comments and
correspondences (which is bad) or have misconfigured rt-mailgate.

-kevin