Comment email address

Hello, everyone!

I have an interesting problem. I’m setting up our RT to handle emailed
comments, but I think I’m not doing something correctly. Here’s the
situation:

In our config.pm file, we have this:

$CorrespondAddress=‘requests@ourdomain.com’;
$CommentAddress=‘rt-comment@ourdomain.com’;

In the main queue’s configuration in RT, we have the comment email address
set to ‘rt-comment@ourdomain.com’.

There is a ticket owned by person A. If person B adds a comment to it, RT
sends an email with the comment to A. However, the from (and reply-to)
address for the email is STILL ‘requests@townnnews.com’ - what we had it set
to before.

I’ve stopped and then started Apache since I made the config.pm changes…

Am I missing something? :slight_smile:

John DeBerry

How do you have yours scrips set up?
Is it, perchance,
OnComment NotifyOwner with Template blah

If so, try changing it to NotifyOwnerAsComment"John DeBerry" jdeberry@townnews.com wrote:

JD> Hello, everyone!
JD>
JD> I have an interesting problem. I’m setting up our RT to handle emailed
JD> comments, but I think I’m not doing something correctly. Here’s the
JD> situation:
JD>
JD> In our config.pm file, we have this:
JD>
JD> $CorrespondAddress=‘requests@ourdomain.com’;
JD> $CommentAddress=‘rt-comment@ourdomain.com’;
JD>
JD> In the main queue’s configuration in RT, we have the comment email address
JD> set to ‘rt-comment@ourdomain.com’.
JD>
JD> There is a ticket owned by person A. If person B adds a comment to it, RT
JD> sends an email with the comment to A. However, the from (and reply-to)
JD> address for the email is STILL ‘requests@townnnews.com’ - what we had it set
JD> to before.
JD>
JD> I’ve stopped and then started Apache since I made the config.pm changes…
JD>
JD> Am I missing something? :slight_smile:
JD>
JD> John DeBerry
JD>
JD>
JD> _______________________________________________
JD> rt-users mailing list
JD> rt-users@lists.fsck.com
JD> http://lists.fsck.com/mailman/listinfo/rt-users
JD>

Feargal Reilly,
Systems Administrator,
The CIA.

That was it! I knew I was forgetting something. :slight_smile:

Thank you very much!

John