Comment Display Screen

How difficult would it be to add the history display at the bottom of the
comment/reply screen? Often times, I’m making a note, and find that I
need a piece of information from the ticket history.

Instead of going back to the previous screen, or cutting and pasting my
text, if the history were displayed at the bottom of the page, I could
just scroll down to get the info, without interrupting my notes.

Is that something I could do by modifying the comment page?

amelton,

I just did this for 3.0.4. If you have a similar version, just copy your
Update.html from …/share/html to …/local/html and plug the following in
where appropriate (after the form).

<& /Ticket/Elements/ShowHistory, Ticket => $Ticket &>

I also added fields on the update form for setting the queue and the
priority. Email if you want diffs or something.

HTH,

GregOn Thu, 18 Sep 2003 14:03:50 -0700 (PDT), amelton@gservices-us.com wrote:

How difficult would it be to add the history display at the bottom of the
comment/reply screen? Often times, I’m making a note, and find that I
need a piece of information from the ticket history.

Instead of going back to the previous screen, or cutting and pasting my
text, if the history were displayed at the bottom of the page, I could
just scroll down to get the info, without interrupting my notes.

Is that something I could do by modifying the comment page?


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