CommandByMailGroup setting

RT Users
1

Hi all,

CommandByMailGroup does not work in my server. May I know if this setting is correct?

Set(@Plugins, qw(
RT::Extension::CommandByMail
RT::Extension::SLA
RT::Extension::RepeatTicket
));

Set($CommandByMailGroup, 310346);
Set($CommandByMailGroup, 310347);
Set($CommandByMailGroup, 310348);
Set($CommandByMailGroup, 246519);

2

You can only have one I believe.

JokOn May 8, 2013, at 8:15 PM, “Thomas Lau” <Thomas.Lau@principleone.commailto:Thomas.Lau@principleone.com> wrote:

Hi all,

CommandByMailGroup does not work in my server. May I know if this setting is correct?

Set(@Plugins, qw(
RT::Extension::CommandByMail
RT::Extension::SLA
RT::Extension::RepeatTicket
));

Set($CommandByMailGroup, 310346);
Set($CommandByMailGroup, 310347);
Set($CommandByMailGroup, 310348);
Set($CommandByMailGroup, 246519);

RT Training in Seattle, June 19-20: Training — Best Practical Solutions

3

What if I need multiple groups?-----Original Message-----
From: Jok Thuau [mailto:JThuau@spacex.com]
Sent: Thursday, May 09, 2013 11:54 AM
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CommandByMailGroup setting

You can only have one I believe.

Jok

On May 8, 2013, at 8:15 PM, “Thomas Lau” <Thomas.Lau@principleone.commailto:Thomas.Lau@principleone.com> wrote:

Hi all,

CommandByMailGroup does not work in my server. May I know if this setting is correct?

Set(@Plugins, qw(
RT::Extension::CommandByMail
RT::Extension::SLA
RT::Extension::RepeatTicket
));

Set($CommandByMailGroup, 310346);
Set($CommandByMailGroup, 310347);
Set($CommandByMailGroup, 310348);
Set($CommandByMailGroup, 246519);

RT Training in Seattle, June 19-20: Training — Best Practical Solutions

4

What if I need multiple groups?

Define a new group consisting of all the constituent groups.

Jeff