CommandByMail

Hi all,

Since the Queue contains mandatory fields, if these fields are not filled
(fill in the e-mail or rather empty), the ticket will not be created. Is
there a way to notify the person who sends the mail that his application has
not been created?

Thank you,

When I try to install RT::Extension::CommandByMail on a Denian Lenny
running Postfix I get the following error:

cpan[2]> install RT::Extension::CommandByMail
Running install for module 'RT::Extension::CommandByMail’
Running make for F/FA/FALCONE/RT-Extension-CommandByMail-0.07.tar.gz
Has already been unwrapped into directory
/root/.cpan/build/RT-Extension-CommandByMail-0.07-uY_a7u
Has already been made
Running make test
PERL_DL_NONLAZY=1 /usr/bin/perl “-MExtUtils::Command::MM” “-e”
“test_harness(0, ‘inc’, ‘blib/lib’, ‘blib/arch’)” t/00.load.t
t/01.internals.t t/02.create.t t/03.update.t t/04.send.t
t/pod-coverage.t t/pod.t
t/00.load.t … 2/5 # Testing RT::Extension::CommandByMail 0.07
t/00.load.t … ok
t/01.internals.t … ok
t/02.create.t … 1/140 Couldn’t find ticket id in text:
/opt/rt3/bin/rt-mailgate: temp file is ‘/tmp/1NlrEjisvS’
/opt/rt3/bin/rt-mailgate: connecting to
http://localhost//REST/1.0/NoAuth/mail-gateway
An Error Occurred

500 Internal Server Error

/opt/rt3/bin/rt-mailgate: undefined server error

Failed test ‘created ticket’

at t/02.create.t line 22.

[Mon Mar 15 14:05:07 2010] [warning]: Use of uninitialized value $id
in pattern match (m//) at /opt/rt3/lib/RT/Ticket_Overlay.pm line 158.
(/opt/rt3/lib/RT/Ticket_Overlay.pm:158)
[Mon Mar 15 14:05:07 2010] [warning]: Use of uninitialized value $id
in concatenation (.) or string at /opt/rt3/lib/RT/Ticket_Overlay.pm
line 179. (/opt/rt3/lib/RT/Ticket_Overlay.pm:179)
Couldn’t find ticket id in text:
/opt/rt3/bin/rt-mailgate: temp file is ‘/tmp/uZFQegPJg2’
/opt/rt3/bin/rt-mailgate: connecting to
http://localhost//REST/1.0/NoAuth/mail-gateway
An Error Occurred

500 Internal Server Error

/opt/rt3/bin/rt-mailgate: undefined server error

and so on…
What am I doing wrong?
RT version is 3.8.7

Thanks,
P.

Someone who can help me?---------- Forwarded message ----------
From: polloxx polloxx@gmail.com
Date: Mon, Mar 15, 2010 at 3:25 PM
Subject: CommandByMail
To: rt-users@lists.bestpractical.com

When I try to install RT::Extension::CommandByMail on a Denian Lenny
running Postfix I get the following error:

cpan[2]> install RT::Extension::CommandByMail
Running install for module 'RT::Extension::CommandByMail’
Running make for F/FA/FALCONE/RT-Extension-CommandByMail-0.07.tar.gz
Has already been unwrapped into directory
/root/.cpan/build/RT-Extension-CommandByMail-0.07-uY_a7u
Has already been made
Running make test
PERL_DL_NONLAZY=1 /usr/bin/perl “-MExtUtils::Command::MM” “-e”
“test_harness(0, ‘inc’, ‘blib/lib’, ‘blib/arch’)” t/00.load.t
t/01.internals.t t/02.create.t t/03.update.t t/04.send.t
t/pod-coverage.t t/pod.t
t/00.load.t … 2/5 # Testing RT::Extension::CommandByMail 0.07
t/00.load.t … ok
t/01.internals.t … ok
t/02.create.t … 1/140 Couldn’t find ticket id in text:
/opt/rt3/bin/rt-mailgate: temp file is ‘/tmp/1NlrEjisvS’
/opt/rt3/bin/rt-mailgate: connecting to
http://localhost//REST/1.0/NoAuth/mail-gateway
An Error Occurred

500 Internal Server Error

/opt/rt3/bin/rt-mailgate: undefined server error

Failed test ‘created ticket’

at t/02.create.t line 22.

[Mon Mar 15 14:05:07 2010] [warning]: Use of uninitialized value $id
in pattern match (m//) at /opt/rt3/lib/RT/Ticket_Overlay.pm line 158.
(/opt/rt3/lib/RT/Ticket_Overlay.pm:158)
[Mon Mar 15 14:05:07 2010] [warning]: Use of uninitialized value $id
in concatenation (.) or string at /opt/rt3/lib/RT/Ticket_Overlay.pm
line 179. (/opt/rt3/lib/RT/Ticket_Overlay.pm:179)
Couldn’t find ticket id in text:
/opt/rt3/bin/rt-mailgate: temp file is ‘/tmp/uZFQegPJg2’
/opt/rt3/bin/rt-mailgate: connecting to
http://localhost//REST/1.0/NoAuth/mail-gateway
An Error Occurred

500 Internal Server Error

/opt/rt3/bin/rt-mailgate: undefined server error

and so on…
What am I doing wrong?
RT version is 3.8.7

Thanks,
P.