CommandByMail rt 4.0.7

RT Users
1

Does CommandByMail work in rt 4.0.7? I’ve installed it, added the following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail RT::Interface::email::Filter::TakeAction) );
Set($CommandByMailStripOut, 1);

Yet when I try commands by mail (Like adding Subject: It worked), it doesn’t seem to recognize my commands. It also doesn’t seem to strip out the commands at all (I installed the diff).

Thanks
William

2

Just a note,
I tried commandbymail but i got problems, our company deliver IT Solutions and almost of our customers are Oracle/Linux related…

Sometimes when my coworkers reply with some sort of log or memory dump, “commandbymail” thinks it was command and process it.

So I created a couple of procmail filters that launches some bash scripts based on hidden (html) commands on mail.
My hidden commands are like this:
::ticketHC::schedule 2012-11-02 17:50
::ticketHC::change_requestor john@domain.com

Every bash script fired have filter to just run when From: field match “@MYDOMAIN.COM”

That was my solution to substitute “commanbymail” plugin.

Sorry about my poor english =(De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Edsall, William (WJ)
Enviada em: quinta-feira, 1 de novembro de 2012 14:47
Para: rt-users@lists.bestpractical.com
Assunto: [rt-users] CommandByMail rt 4.0.7

Does CommandByMail work in rt 4.0.7? I’ve installed it, added the following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail RT::Interface::email::Filter::TakeAction) );
Set($CommandByMailStripOut, 1);

Yet when I try commands by mail (Like adding Subject: It worked), it doesn’t seem to recognize my commands. It also doesn’t seem to strip out the commands at all (I installed the diff).

Thanks
William

3

Does CommandByMail work in rt 4.0.7? I’ve installed it, added the
following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail
RT::Interface::email::Filter::TakeAction) );

You didn’t follow the docs correctly. Remove
“RT::Interface::email::Filter::TakeAction” from @Plugins and add this
line after:

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

The install instructions are here:
https://metacpan.org/source/FALCONE/RT-Extension-CommandByMail-0.10/INSTALL

4

Thank you, this solved the issue. I must have overlooked the MailPlugins syntax.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Thursday, November 01, 2012 3:09 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CommandByMail rt 4.0.7

On 11/01/2012 09:47 AM, Edsall, William (WJ) wrote:

Does CommandByMail work in rt 4.0.7? I’ve installed it, added the
following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail
RT::Interface::email::Filter::TakeAction) );

You didn’t follow the docs correctly. Remove
“RT::Interface::email::Filter::TakeAction” from @Plugins and add this
line after:

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

The install instructions are here:
https://metacpan.org/source/FALCONE/RT-Extension-CommandByMail-0.10/INSTALL
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