CommandByMail rt 4.0.7

Does CommandByMail work in rt 4.0.7? I’ve installed it, added the following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail RT::Interface::email::Filter::TakeAction) );
Set($CommandByMailStripOut, 1);

Yet when I try commands by mail (Like adding Subject: It worked), it doesn’t seem to recognize my commands. It also doesn’t seem to strip out the commands at all (I installed the diff).

Thanks
William

Just a note,
I tried commandbymail but i got problems, our company deliver IT Solutions and almost of our customers are Oracle/Linux related…

Sometimes when my coworkers reply with some sort of log or memory dump, “commandbymail” thinks it was command and process it.

So I created a couple of procmail filters that launches some bash scripts based on hidden (html) commands on mail.
My hidden commands are like this:
::ticketHC::schedule 2012-11-02 17:50
::ticketHC::change_requestor john@domain.com

Every bash script fired have filter to just run when From: field match “@MYDOMAIN.COM

That was my solution to substitute “commanbymail” plugin.

Sorry about my poor english =(De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Edsall, William (WJ)
Enviada em: quinta-feira, 1 de novembro de 2012 14:47
Para: rt-users@lists.bestpractical.com
Assunto: [rt-users] CommandByMail rt 4.0.7

Does CommandByMail work in rt 4.0.7? I’ve installed it, added the following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail RT::Interface::email::Filter::TakeAction) );
Set($CommandByMailStripOut, 1);

Yet when I try commands by mail (Like adding Subject: It worked), it doesn’t seem to recognize my commands. It also doesn’t seem to strip out the commands at all (I installed the diff).

Thanks
William

Does CommandByMail work in rt 4.0.7? I’ve installed it, added the
following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail
RT::Interface::email::Filter::TakeAction) );

You didn’t follow the docs correctly. Remove
“RT::Interface::email::Filter::TakeAction” from @Plugins and add this
line after:

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

The install instructions are here:
https://metacpan.org/source/FALCONE/RT-Extension-CommandByMail-0.10/INSTALL

Thank you, this solved the issue. I must have overlooked the MailPlugins syntax.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Thursday, November 01, 2012 3:09 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CommandByMail rt 4.0.7

On 11/01/2012 09:47 AM, Edsall, William (WJ) wrote:

Does CommandByMail work in rt 4.0.7? I’ve installed it, added the
following two lines to my RT_Siteconfig

Set( @Plugins, qw(RT::Authen::ExternalAuth RT::Extension::CommandByMail
RT::Interface::email::Filter::TakeAction) );

You didn’t follow the docs correctly. Remove
“RT::Interface::email::Filter::TakeAction” from @Plugins and add this
line after:

Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

The install instructions are here:
https://metacpan.org/source/FALCONE/RT-Extension-CommandByMail-0.10/INSTALL
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