CommandByMail : Customfield with accent

Hi list,

RT 3.8.8

I have trouble by using CommanByMail with CustomfFields.

CF labeled with an accent are not saved and CF wihout accent it works
fine.

Mail is UTF-8 encoded.

Any idea ?

RT Log extract :
[Tue Dec 7 10:16:22 2010] [debug]: Guessed encoding: ascii
(/opt/rt_dev/bin/…/lib/RT/I18N.pm:433)
[Tue Dec 7 10:16:22 2010] [debug]: Guessed encoding: ascii
(/opt/rt_dev/bin/…/lib/RT/I18N.pm:433)
[Tue Dec 7 10:16:22 2010] [debug]: Found a ticket ID. It’s 1662
(/opt/rt_dev/bin/…/lib/RT/Interface/Email.pm:1160)


[Tue Dec 7 10:16:22 2010] [debug]: Running CommandByMail as hokr1
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184)
[Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader:
CustomField.{Impact Continuité} => Non
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
[Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader:
CustomField.{Qualification sécurité} => Non
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
[Tue Dec 7 10:16:22 2010] [debug]: Found pseudoheader:
CustomField.{Liste désignation/domaine} => eChangebook
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206)
[Tue Dec 7 10:16:22 2010] [debug]: Got command customfield{impact
continuité} => Non
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
[Tue Dec 7 10:16:22 2010] [debug]: Got command
customfield{qualification sécurité} => Non
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
[Tue Dec 7 10:16:22 2010] [debug]: Got command customfield{liste
désignation/domaine} => eChangebook
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213)
[Tue Dec 7 10:16:22 2010] [debug]: Updating Ticket 1662 in Queue
adi.applications
(/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:249)

Thanks in advance for you help
Horst

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Hi list,
RT 3.8.8
I have trouble by using CommanByMail with CustomfFields.
CF labeled with an accent are not saved and CF wihout accent it works fine.
Mail is UTF-8 encoded.

Interesting.
Can you send a sample email as an attachment, possibly to the
http://rt.cpan.org queue for RT-Extension-CommandByMail so that
a bug gets filed? Directions for that available here:
https://rt.cpan.org/Public/Bug/Report.html?Queue=RT-Extension-CommandByMail

-kevin