Hi Folks,
'got a question about Handling the CommandByEmail Extension of RT.
I’m using RT Version 3.6.1 and installed the Extension properly.
So far so good, but now I got the following Problem:
When I try to use two or more Commands in one Email, only the first Command takes effect, the following Commands are ignored.
It doesn’t matter which commands I use (Subject, Status, TimeWorked, Due, Priority, etc.). I’ll try it like this:
Status: open
TimeWorked: 10
Priority: 12
Anyone got an Idea why it doesn’t work with more then one command?
Greetings…J Wendler
I had the same problem. This happens if you send your email in HTML format. Plain text works fine.
I think it’s a bug in the parser.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of “Wendler, Jürgen”
Sent: Friday, March 23, 2007 6:44 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] CommandByEmail
Hi Folks,
'got a question about Handling the CommandByEmail Extension of RT.
I’m using RT Version 3.6.1 and installed the Extension properly.
So far so good, but now I got the following Problem:
When I try to use two or more Commands in one Email, only the first Command takes effect, the following Commands are ignored.
It doesn’t matter which commands I use (Subject, Status, TimeWorked, Due, Priority, etc.). I’ll try it like this:
Subject: Subject Changed for test issues
Status: open
TimeWorked: 10
Priority: 12
Anyone got an Idea why it doesn’t work with more then one command?
Greetings…J Wendler
joey
3
Heyas,
anyone found a solution for this “bug”?
http://rt.cpan.org/Public/Bug/Display.html?id=27333
Greets,
joey