Morning All,
I’ve made a few small command line based statistics reporting scripts
available via the wiki at
http://wiki.bestpractical.com/cgi-bin/index.cgi?RT3BatchStats
They produce reports suitable for running from cron and mailing out the
results.
They produce;
Tickets created by date
Tickets created by day
Tickets resolved by person (includes “time worked total”)
Tickets resolved by queue (includes elapsed time and time worked)
Lists current new/open tickets for named user
Thanks to David Dennis for helping with them.
Enjoy.
Carl.
Hey THANKS Carl!
The scripts worked wonderful with one small exception. the variable
defined as “host” is actually used as “hostname”. Once I cleaned that up
and customized with my local info, IT WORKED LIKE A CHAMP!!! Easiest
addon to RT I have dealt with!!!
At 08:00 PM 4/6/04, Carl Makin wrote:
Morning All,
I’ve made a few small command line based statistics reporting scripts
available via the wiki at
Request Tracker Wiki
They produce reports suitable for running from cron and mailing out the
results.
They produce;
Tickets created by date
Tickets created by day
Tickets resolved by person (includes “time worked total”)
Tickets resolved by queue (includes elapsed time and time worked)
Lists current new/open tickets for named user
Thanks to David Dennis for helping with them.
Enjoy.
Carl.
The rt-users Archives
RT Training is coming to town this summer!
Sign up for an RT Developer/Administrator class in DC, LA or Frankfurt by
emailing training@bestpractical.com
For more details, check out
http://www.bestpractical.com/services/training.html
The RT Wiki lives at http://wiki.bestpractical.com Read! Join! Contribute!
Most anything is easy after you’ve done it successfully a few times
Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com