Command line stats

Morning All,
I’ve made a few small command line based statistics reporting scripts
available via the wiki at

http://wiki.bestpractical.com/cgi-bin/index.cgi?RT3BatchStats

They produce reports suitable for running from cron and mailing out the
results.

They produce;
Tickets created by date
Tickets created by day
Tickets resolved by person (includes “time worked total”)
Tickets resolved by queue (includes elapsed time and time worked)
Lists current new/open tickets for named user

Thanks to David Dennis for helping with them.

Enjoy.

Carl.

Hey THANKS Carl!
The scripts worked wonderful with one small exception. the variable
defined as “host” is actually used as “hostname”. Once I cleaned that up
and customized with my local info, IT WORKED LIKE A CHAMP!!! Easiest
addon to RT I have dealt with!!!

At 08:00 PM 4/6/04, Carl Makin wrote:

Morning All,
I’ve made a few small command line based statistics reporting scripts
available via the wiki at

http://wiki.bestpractical.com/cgi-bin/index.cgi?RT3BatchStats

They produce reports suitable for running from cron and mailing out the
results.

They produce;
Tickets created by date
Tickets created by day
Tickets resolved by person (includes “time worked total”)
Tickets resolved by queue (includes elapsed time and time worked)
Lists current new/open tickets for named user

Thanks to David Dennis for helping with them.

Enjoy.

Carl.


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